Top Company
“My recent experience with your Customer Service department cemented you in my mind as a top company. You will get further business from me.” - Jon, Dickinson, North Dakota
Inbound Call Center Services
Providing good service is one thing. Doing it in a way that’s going to result in improved customer acquisition, improved customer retention and lower cost, is another.
More than 90% of the time, L&S TeleServices customer service representatives supply needed information or resolve problems on first contact. Our representatives are trained to handle a broad range of inbound call center services including:
- Financial product training and service
- Insurance sales and enrollment services
- Logistical management and coordination
- Tier 1 technical support
- Product usage questions and technical support
- Calls that need escalated special handling
- Where-to-buy inquiries
- Order taking
- Complaint resolution
- Subscription requests
- Rebate processing
- Product recall management
- Product return authorizations
- Literature/brochure requests