Lawrence and Schiller

Inbound Call Center

Inbound Call Center Services


Providing good service is one thing. Doing it in a way that’s going to result in improved customer acquisition, improved customer retention and lower cost, is another.

More than 90% of the time, L&S TeleServices customer service representatives supply needed information or resolve problems on first contact. Our representatives are trained to handle a broad range of inbound call center services including:

 

  • Financial product training and service
  • Insurance sales and enrollment services
  • Logistical management and coordination
  • Tier 1 technical support
  • Product usage questions and technical support
  • Calls that need escalated special handling
  • Where-to-buy inquiries
  • Order taking
  • Complaint resolution
  • Subscription requests
  • Rebate processing
  • Product recall management
  • Product return authorizations
  • Literature/brochure requests