Electronic Inquiry Management
In today’s digitally driven world, caring for customers can’t be done by phone assistance alone. That’s why our customer service representatives are trained to handle all types of inquiries, regardless of the medium.
They provide answers based on the information, policies and procedures contained in the online knowledge base that we develop in concert with each client. All emails and responses are stored for use in monthly training reviews and calibration with clients.
And, holding true to our 5280 approach to business, we craft immediate, personalized responses to thousands of emails every year. 95% of which are sent within an industry leading turnaround time of 24 hours or less.